SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of plapai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://plapai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately, the presented color was not available, but the store proposed to replace with any other. Which i did. Delivery to the point of issue cdek in the shortest possible time. The quality is excellent, the colors are all as in the picture.
looks a bit small for 6mths though...
Cool.
Good bodysuit
Excellent quality
I really liked the quality! For those who are important threads-do not stick out! Thank you! I recommend! Very satisfied!
Perfect, 100% cotton
Things of excellent quality, sent by the company sdek, so the delivery is fast. The child is 62 cm tall, came up perfectly.
Quality is very good, cotton is dense but gentle. Baby 4 months, body for 6 months to him just, wanted to take with a margin but did not think that while the parcel will reach the reserve will not remain, in general, small size.
Good bodices. I ordered for six months. Here we wait for when we dress. As picture
Quality goos, the deliver was very quickly
The fabric is very pleasant, soft, the colors are bright.
Good body, tight. For us too wide
Corresponds to the description
Bien
Delivery fast in half a month flew to the rme. Very glad quality is super. No protruding threads. She took 12 m for a 7-8-month child just right. The store sent well right away. Thank You
Very satisfied! Delivered in 18 days home! (st. petersburg) quality is excellent, i recommend!
Good quality product, came quickly. I ordered for 2 months height 58 and weight 6100 6 m not much too big. I recommend
The goods are good. I recommend.
Very cute and good quality clear the size is Smaller than the spiked i ordered 12 mese and they left my baby 9
Good bodices, everything corresponds to the description. Came before the appointed time.
The quality is super, the delivery is fast, everything is on top) we are 6 months big, 8-9 think just right will
Beautiful! Loved!
The quality of fire, whether it fit in size-while i can not say, for 9 months b
Body of good quality, malomerki, took 12 m for a child 6 months just right, delivery fast