SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of plapai (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://plapai.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress looks very decent, the seams like the same norms, the petticoat will be straight puffy, very elegant and gentle, came very quickly, thanks to the store)
Good product for the price. But do not wash it in the washing machines.
Even more beautiful in person. Perfect. The child has 6 years, ordered size 8, was great.
Got a dress today. Height 150. Length 78 cm, width of armhole (chest volume) 72 cm, t. E. The plump girl will be good. The dress itself is completely synthetic and the lining too. Stitched "pull-strap", at the waist (the skirt is sewn crooked, in places the edges of the overlock are not processed, the folds on the skirt are all curves (more-less and not in popad). Well, what can i say... If-if i paid 300 rubles-it went anywhere .... but when 730-it's sorry pig. For such money now i will completely repaint it (very large in the chest) and change. Lining change to cotton. Because as it is, it is ashamed to wear it.
Am Guarulhos SP, made the payment 16/05 and the dress arrived 03/06, fast delivery, the dress is beautiful, has the quality material, has a good finish, I am very satisfied! Congratulations seamstresses, the dress is very well done. Thanks to the store!!!
beautiful dress! the size fits just right. thanks!
Very fast delivery, very good
Beautiful and the material is nice. The price is right also
Beautiful and elegant, excellent shipping time very fast
I loved it. He's here fast. My daughter is 4 years old and i 've ordered the 5 fits perfect. I'm sure you'll be able to use it next year too. For the great price
Thank you very much very quickly delivered and very good quality dress
Super beautiful. I will still order.
The dress is beautiful, sewing good, thanks to the store.
I lover thank you
Goods consistent with the description. Thank you very much.
Very nice
Shipping to mo 12 days, tracked. The dress is beautiful, the fabric is synthetic but very nice touch and very soft, the threads stick out a little, but everything is fixable. For 3 years (height 94 cm, weight 13 kg) took 4 t (written 120) dress for growth.
It's very nice this same as the beautiful photo and i arrive before time, nothing else has a detail is hab side of the right side sleeve but the rest is perfect.
The dress is very beautiful. Stitched perfectly. The material is beautiful.
Shipping 50days to Bulgaria. Good quality. The same as a picture
super
Very amazing dress.
Super i'm happy to iron a little
Excellent product. Value for money.
I loved them and my wife tanbien exelente